Used Mercedes E-Class Estate 2016-2023 reliability
Category: Estate car
The Mercedes E-Class Estate blends a capacious interior and a huge boot with a comfortable ride. It's a terrific used buy, too.
What should I look for in a used Mercedes E-Class estate?
Check the bodywork front and rear for any scuffs picked up in supermarket car parks, and the alloy wheels for damage. Also check the operation of the electric rear tailgate.
When viewing a used car, always follow our used car buying checklist.
What are the most common problems with a used Mercedes E-Class estate?
The engine may lose power
Due to an engine management software issue, examples built from the start of production to 31 May 2016 could lose power without warning and coast to a halt. Find out from your Mercedes dealer if yours is affected because it'll need to have an update performed to prevent this from happening.
Vehicle may cut out
This recall is different from the previously mentioned one and involves an issue where the rear seat bench affects the electrical wiring for the fuel pump that lives under the back seats. This means that the fuel supply can be cut to the engine and cause it to stall. It affects E-Class' manufactured from the start of production until 31 August 2016.
Click here for more information. Contact your local Mercedes dealer if you believe your vehicle is involved in a recall.
Is a used Mercedes E-Class estate reliable?
The current version of the E-Class finished in 12th place out of 24 cars in the executive and luxury saloon class with a score of 91.5%. This placed it above the Audi A6 and the Volvo V90 but below the BMW 5 Series and the Skoda Superb.
Mercedes as a brand finished a disappointing 24th out of 32 manufacturers in the same survey. This placed it above Audi and Jaguar but below BMW and Volkswagen.
Used Mercedes E-Class Estate reliability: the owners' view
As part of our annual Reliability Survey, What Car? readers shared their views on the reliability and dealer service of the Mercedes E-Class. Generally, the E-Class is recognized for its reliability, with most owners experiencing few major issues. Specific reliability concerns included electrical system faults and software glitches that primarily affected the infotainment system and navigation.
Feedback on Mercedes dealer service was mixed. Many praised the professionalism and competence of the service received, highlighting the dealers’ attentiveness and expertise in handling issues efficiently. However, some readers expressed dissatisfaction with the cost of repairs and the length of time required to schedule service appointments, which they felt were longer than reasonable.
Despite these concerns, the overall vibe remains positive, with many owners finding the E-Class to be a reliable car supported by a strong dealership.
If you'd like to see the full reliability list, head to the What Car? Reliability Survey pages for more information.
