Used Jaguar I-Pace 2018-2024 reliability
Category: Electric car
The Jaguar I-Pace is a very luxurious electric SUV that looks like good value when bought used. However, reliability is poor.
What should I look for in a used Jaguar I-Pace estate?
Inspect the bodywork for any scuffs and dents – these might be expensive to fix – and the alloy wheels for any damage caused by striking the kerb. It’s also worth checking the electrical toys, including the rear tailgate, to make sure all are operational.
What are the most common problems with a used Jaguar I-Pace estate?
The Jaguar I-Pace has been the subject of a number of recalls. Check with your local Jaguar dealer that all remedial work has been carried out.
Reason for recall
Friction brakes
This recall relates to the friction brakes (ie, not the regenerative brakes that most EVs have to slow the vehicle down whilst also recuperating energy to put back into the battery) because these may not comply with current vehicle braking regulations. It applies to I-Paces built from 23 August 2017 until 11 April 2019, and requires a software update to be performed at a Jaguar dealer.
Reason for recall
On certain vehicles recall R/2023/154 has been incorrectly completed. As a result the correct software was not downloaded to the vehicles concerned. Incorrectly repaired vehicles will continue to have a risk of vehicle thermal overload condition.
Reason for recall
The fasteners on the right hand front seat frame may be missing or incorrectly assembled.
Reason for recall
On affected Jaguar I-PACE vehicles there is a risk of high voltage battery pack assembly thermal overload. A vehicle thermal overload condition such as fire or smoke can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage.
Reason for recall
On certain vehicles the EV battery condition may be degraded. A degraded EV battery may give rise to an elevated risk of thermal overload in extreme cases this may lead to a vehicle fire.
Reason for recall
Vehicles may not comply with EU 13H braking regulations.
Reason for recall
On affected vehicles the traction battery packs which contain cells manufactured on or before 31 May 2018 are exposed to multiple technical issues that have shown to contribute to an elevated risk of thermal overload.
Reason for recall
On affected I-PACE vehicles without heated front windscreen the High Voltage Coolant Heater (HVCH) can fail to operate and will not provide windscreen defrosting capability.
Reason for recall
On affected vehicles a crack may be present in the floor tunnel strengthening panel. Where a crack is present there is risk that the crack may propagate which may impact the seat anchorage structural performance.
Is a used Jaguar I-Pace estate reliable?
The I-Pace performed poorly in our 2024 What Car? Reliability Survey, coming 11th out of 16 cars in the electric SUV car class with a score of 85.7%.
This isn't the first time it's proven itself troublesome, either, because it's been like this ever since it was initially released. This result put it above the Audi E-tron and BMW iX but below the likes of the Audi Q4 e-tron, the Kia EV6, the Skoda Enyaq and the Tesla Model Y.
As a brand, Jaguar ranked 20th out of 31 manufacturers featured in our 2024 survey with a score of 90.1%. This put it above Audi, Land Rover, Mercedes and Vauxhall but below BMW, Kia, Lexus, Skoda and Tesla.
Used Jaguar I-Pace reliability: the owners' view
As part of our annual Reliability Survey, What Car? readers reported some mixed experiences with the Jaguar I-Pace’s dependability.
While some owners found it trouble-free, many encountered electrical and software issues. Charging system faults, failing battery management software, and random warning lights were common complaints, sometimes leaving the car undriveable until reset.
Several owners also mentioned problems with the infotainment system, including frozen screens and connectivity failures. Others reported door handle malfunctions and issues with the air suspension.
Dealer service received criticism for slow repair times, with some owners facing lengthy waits for replacement parts. A few praised their dealerships for being helpful, but others found them unresponsive or lacking knowledge of EV-specific problems.
Overall, while the I-Pace offers a cutting-edge electric driving experience, reliability concerns—particularly around software and charging faults—have frustrated some owners, and dealer service can be inconsistent.
