Used Citroën e-C4 2020-present reliability
Category: Electric SUV
The Citroën e-C4 is a comfortable electric SUV that’s good value on the used market. However, it isn’t the most practical offering
What should I look for in a used Citroën e-C4 hatchback?
When viewing a used car, always follow our used car buying checklist.
When inspecting a used car, it’s always important to check the bodywork and wheels for damage. Also, with an electric SUV like the e-C4, it’s worth checking over the interior for signs of wear and tear, especially because it’s likely to have been used by families.
What are the most common problems with a used Citroën e-C4 hatchback?
Rear suspension spring may become detached
It’s possible the rear suspension spring may become detached from the lower locating cup. This recall can be fixed free of charge at a Citroën dealership.
Over-sensitivity of the open circuit detection system could cause loss of power
A possibility that the open circuit detection system could be over-sensitivite can cause a number of operational issues, including a sudden loss of power. This can be fixed for free at a Citroën dealership.
Is a used Citroën e-C4 hatchback reliable?
The e-C4 didn’t feature in the electric car category of our latest What Car? Reliability Survey, but Citroën as a brand did well, finishing in seventh place out of 31 car makers. That places it below Toyota (fifth) and Dacia (sixth), but above Renault (ninth), Ford (14th) and MG (31st).
Used Citroën e-C4 reliability: the owners’ view
In our latest reliability survey, owners reported mixed reliability on the Citroën e-C4, with concerns raised about recurring faults and inconsistent dealer service. One owner reported persistent issues with warning lights appearing on the dashboard, which required multiple visits to the dealership for diagnosis and repair. Despite assurances, the problem recurred, leaving the owner frustrated with the lack of a permanent fix. Another owner experienced a fault with the car’s charging system, which took weeks to resolve due to delays in parts availability.
Feedback on dealership experiences was similarly varied. While some owners praised staff for being polite and willing to help, others criticised the service for being slow and unresponsive. One reader noted the dealership's poor communication during repairs, leaving them in the dark about progress.
Overall, while some e-C4 owners had acceptable experiences, others highlighted reliability concerns and less-than-ideal dealer support.
Check out the most reliable electric SUVs here.
Check out the full list of brands here.
If you would like to see the full reliability list, head to the What Car? Reliability Survey pages for more information.
