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Used Car Awards 2013

Reader Award


Reader Award: Overall Winner

Volkswagen Polo Hatchback Sponsor image

The results of our online reader award are in, and you voted Honda the manufacturer you trust most when it comes to used cars.

We asked you to consider the quality of service you experienced, the quality of cars on offer, the kind of things included in your approved used packages, and your overall sense of value for money. Now Honda can add this award to an impressive tally of recent successes.

First, its cars were the most reliable of any manufacturer in our 2013 reliability survey, beating 37 other manufacturers. Across all its models, it scored a failure rate of just 10%, and the combination of low average labour costs and short periods off the road resulted in an average repair cost of £356.

Honda's cars consistently placed well in their respective categories, too. The Jazz was one of the most reliable city cars, the Civic did extremely well in the small family category, and the Accord in the family category. First place for the HR-V as the most reliable compact SUV was enough to seal victory.

Good reliability means happy customers, and this was clear to see in the 2013 JD Power and Associates Survey, where Honda finished in a very close third place. Once again the Jazz proved popular, taking second place in the supermini category, while the Civic claimed third in the small family car group. The CR-V was also a firm favourite, coming sixth in a very competitive compact SUV class.

Reading the comments from those driving a used Honda makes this latest award even less of a surprise. Owners had good things to say about the reliability of their cars, but what impressed them most was the way they were dealt with when things did go wrong. Their dealer experiences were very positive; Honda's workshop teams proved thorough, helpful and courteous.

Understanding the cars you manufacture is one thing, but understanding the people who buy them is quite another. Honda has proved once again that it knows both inside out.

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